Internet Marketing

  • Introduction to Internet Marketing
  • Common Web Page Mistakes
    • Hit Counters
    • Background Music
    • Website Best Viewed
    • Slow Page Loading
    • Right Click Disabled
    • Using Free Web Hosting
    • Using Free E-mail Addresses
  • Instilling Credibility in Your Website
    • Stanford Guidelines
    • Contact Information
    • Privacy and Credibility
    • Limiting Email Spam
    • Controlling Phone Contacts
    • Display Privacy Policy
    • Display Familiar Logos
    • Display Professional Photos
    • Professional Web Design
  • Professional Business Email
  • Know Your Target Audience
  • Content Writing and Marketing
  • E-commerce Site Content and Marketing
  • Viewpoint Of Your Visitors
  • Headlines from a Marketing Standpoint
  • Using Pictures for Marketing
  • Marketing Benefits of the Title Attribute
  • Links Styles Impact on Marketing
  • How Can Blogging Increase Sales?
  • Designing for your Target Audience (Standards)
  • Does Content Formatting Impact Marketing?
  • Professional Business Email
  • Know Your Target Audience
  • Content Writing and Marketing
  • Ecommerce Site Content and Marketing
  • Viewpoint Of Your Visitors
  • Headlines from a Marketing Standpoint
  • Using Pictures for Marketing
  • Marketing Benefits of the Title Attribute
  • Links Styles Impact on Marketing
  • How Can Blogging Increase Sales?
  • Designing for your Target Audience (Standards)
  • Does Content Formatting Impact Marketing?
  • The Problem with Industry Specific Buzzwords
  • Make it Easy to Order Right Now!
  • Quality FAQ Pages Can Increase Sales!
  • Can I Trust You? (Contact Page)
  • Using Testimonials Effectively
  • Newsletters and Your Target Audience
  • Affiliate Marketing Strategies
  • The Risk of AdSense Revenue for Your Business
  • Increase Business Through Offline Marketing
  • Does Your Shopping Cart Cost You Sales?
  • The Surest Way To True Success

Buying links vs. PPC vs. link exchanges

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Text link ads - to buy or not to buy?

Buying text link ads in the hope of boosting search engine rankings has exploded in popularity in recent years, but is it worth it?

Buying links vs. PPC vs. link exchanges

Firstly, let's briefly distinguish between PPC advertising, link exchanges and buying text links.

PPC (Pay Per Click) is carried out in conjunction with search engine companies where you bid on key words or phrases. The highest bid gets the top ranking on the search results and then you pay the bid amount each time your link is clicked. You can learn more about this method of marketing in my PPC guide.

Exchanging links is usually a straight swap of links between sites. This method is a cheaper way to go in terms of capital outlay, but it does require a substantial amount of time and research to carry out a successful campaign. Learn more about link exchanges.

Buying text links is simply the purchase of a link on another site for a set period of time, usually cycles of one month.

Buying/selling text links

Buying
Text Link Ads

Selling
Text Link Ads

Why buy text links?

The main reason that site owners and marketers buy text link ads is to boost link popularity. Most search engines see a large number of links from quality sites as a "vote" for the site being linked to and this helps with boosting search engine rankings.

If the focus is link popularity, then whether or not the link itself actually brings in traffic is very much a secondary concern as a high search engine ranking can bring far more traffic than from a link from any site.

Some marketers do buy text links primarily for the traffic that can be gained directly from the linking site, especially if that site is a "hub" or an authority in it's field. With a well structured ad, many new customers can be gained in this way.

A link from an authority site also gives your own site credibility. Joe Surfer sees your link and thinks "hmm.. if X is recommending them, they must be good". Most people cannot distinguish between a paid link and a natural link and will see it as a recommendation, even if the site's disclaimer states that outgoing links are not necessarily a recommendation.

Why *not* buy text links?

While buying text links may seem to be a magical, no-sweat solution, there are a few things you need to bear in mind.

Firstly, it can get very expensive. A text link from a very highly ranked site can run into hundreds, if not thousands of dollars a month. You can buy on less popular sites, but you'll need to purchase more links. Also, it can take quite a while to see the benefits in terms of search engine ranking boost, so you'll need to commit at least 3 months on each site you buy a link from.

Secondly, it *can* harm your rankings if you don't go about it correctly. The golden rule of ethical optimization is quite simple: don't try to fool a search engine. For example, buying a slew of identical links on entertainment sites to a pharmaceutical site is sure to send up some red flags. I've provided a few more tips below to help keep you "clean" and maximize your chances of success.

Finally, it may not work. Search engines are complex beasties with ranking algorithms that change all the time. What may rank highly one month, may suddenly disappear the next. Search engine companies aren't big fans of sites that sell links and some are now penalizing sites that do. If the site you purchase from experiences a rank-tanking, then any benefit you may have received from that link may disappear.

It's not a cruel game played by the search engines for their own enjoyment, it's simply to try and maintain quality. If an algorithm remained static for any length of time, it wouldn't be long before spammers and SEOP's (Search Engine Optimization Professionals) nutted it out and dominated the rankings - to the detriment of everyone else. Joe Surfer would soon lose faith in the search engine and consequently the entire web as we know it would collapse in on itself :).

Anything to do with search engine optimization is part science, part art and part luck. It's a gamble, just like any other investment.

If you've decided that you do want to buy text link ads, here's a few tips that may help you, they are much the same as considerations for engaging in link exchanges.

Age of site

Is the site selling text link ads well established? If it's under 12 months old, their apparent success may be short lived. Search engines recognize the age of a site as a contributing factor of it being an authority.

Traffic and popularity

Get some figures from the site owner about current traffic to their site. Don't leave it at that, also check how many sites link to them by reviewing results in Google, Yahoo and MSN by running this query:

link:http://www.theirsite.com

Also check Alexa for their traffic ranking using this query:

http://www.alexa.com/data/details/?url=theirsite.com

The lower the Alexa rank, the more popular they are - a decent Alexa score is 100,000 or less. Check the results using Alexa's 2 year graph to get some idea of consistency.

Another indicator of popularity is Google's PageRank, available on the Google Toolbar, a free plugin for Internet Explorer.

Note: Alexa/Google Toolbar are great tools, but bear in mind they are only guides and the results should be considered in relation to other factors mentioned.

Relevancy

Most important - only buy links on sites and pages that are strongly related to your site's theme.

Mix it up

Even if you do have cash to burn, don't focus just on the top sites in your category, mix it up a little with less popular sites. Also provide some variety where links are placed (home page/sub-pages) and also where they link to on your site. Linking to your home page is fine, but if you have other important pages, throw in a few of these as well.

Straight through links

If you're buying the link with link popularity and ranking in mind; any link to your site should not be a redirect, it should be a plain text link directly to your site. Ensure that the link doesn't have the nofollow tag applied and won't be cloaked using JavaScript, i.e. that when you move your mouse over the link it shows www.yoursite.com in your browser status bar, but when you click it, a redirect URL is displayed in the address bar.

How many other outbound links?

Regardless of how popular the site is, it's unwise to purchase a link on a page that basically just consists of other outbound links, or more than a couple of dozen outbound links scattered in the content.  This is because each added outbound link "bleeds" a little more ranking potential from the pass-on.

What is the quality of other sites linked to?

Are the other sites that are linked to of good quality? Bear in mind it's not only the quality of the content on a site or the links pointing in that determine their ranking, it's also where the site links to. Excessive linking to bad neighborhoods is thought to incur ranking penalties.

Structuring a text link ad

Text links ads are usually quite restrictive in terms of length. You may only get 25 characters for your pitch. That being the case, you need to maximize effectiveness. An added consideration that search engines factor into ranking is not just who is linking to you, but how you are linked; i.e. anchor text.

For example, if I were to use TamingTheBeast.net for anchor text, it wouldn't be anywhere near as effective as "Web marketing resources" as the linking text.

The idea is to pack as many related keywords and terms into the anchor text and description as possible, while keeping it human readable. This will also help human visitors to the site determine whether what you offer is of interest to them.

Tip:

When linking, maintain consistency - either use http://www.yoursite.com or http://yoursite.com. The reason for this is it's rumored that some search engines see these two prefixes as separate sites and will rank accordingly, therefore diluting your campaign.

Where and how to buy text link ads

You can waste a lot of time in hunting down sites that offer text link ads to buy, so I suggest using a reputable broker. Not only will they streamline the transaction, they'll also provide you with tips, help ensure that advertisers are of sufficient quality and abide by a code of ethics.

Buying/selling text links

Buying
Text Link Ads

Selling
Text Link Ads

The big question to ask yourself

If you're on a very tight budget, another determining factor in deciding your purchase should be to ask yourself this question. Would I still buy the link even if it didn't boost my rankings? This is especially important given the move by some search engines to purposely penalize some sites selling links. You may get caught out at a time when that occurs to the site you buy a link from.

If you feel that you'll get enough quality traffic directly from the link to at least offset the cost, then it's a worthwhile gamble.

The final consideration

While inbound links may improve your rankings, that's only useful to you if your site is decently presented with valuable content and already optimized for search engine placement. Otherwise it's a little like putting gas into a car that's already wrecked. In fact, this *should* be your primary focus before considering buying links. If you improve your content, you may find other sites linking to you naturally and you'll never have to buy a link :).

Related learning resources

Anchor text optimization

Link exchange guide

PPC (Pay Per Click) guide

Search engine optimization and submission

Michael Bloch
Taming the Beast
http://www.tamingthebeast.net
Tutorials, web content, tools and software.
Web Marketing, Internet Development & Ecommerce Resources
____________________________

Copyright information.... This article is free for reproduction but must be reproduced in its entirety, including live links & this copyright statement must be included. Visit http://www.tamingthebeast.net for free Internet marketing and web development articles, tutorials and tools! Subscribe to our popular ecommerce/web design ezine!

 

Linking to bad neighborhoods

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Linking to bad neighborhoods

Did you know that linking to questionable sites can have an impact on your rankings? Don't just take my word for it, you can check this yourself in Google's Webmaster Quality Guidelines

Quote:
"In particular, avoid links to web spammers or "bad neighborhoods" on the web, as your own ranking may be affected adversely by those links."

What is a "bad neighborhood"?

A site considered to be in a bad neighborhood would be one that has been banned or penalized by search engines. This ban could have occurred for a number of reasons; such as spammers and link farms. A link farm site is one that links to a variety of other sites that all link back. This goes beyond natural linking in that the sole purpose of the link farm arrangement is to attempt to boost search engine rankings. Often the sites within a link farm are not related by theme.

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How to determine a bad neighborhood

Before linking to a site, it's wise to check if the site may fall into the category of being in a bad neighborhood. This can be done in a variety of ways; but it needs to be approached holistically. Any one flag may not indicate that the site is a search engine ranking time bomb.

- Firstly, visually inspect the site a little more thoroughly - look for unrelated outbound links on the pages, then follow those links. Check to see whether the sites they link to are linking back.

- Take a closer look at the pages of the site - do they seem "spammy"? Go a little deeper and view the source code and look for issues such as keyword stuffing and hidden text. 

- In Google, type site:www.theirsite.com; where theirsite.com is the name of the site you are considering linking to. If there's none or just the home page listed, it's possible the site has been banned or penalized by Google.

- Take a section of text from the site, from an article and see if it appears elsewhere and who the author is. It's possible that the target site may be a "scraper" or plagiarist site.

- Go to http://siteexplorer.search.yahoo.com/ and type link:http://www.theirsite.com - see what types of sites are linking to them. The reason I suggest using Yahoo! search instead of Google for this is that Google only shows a subset of links pointing into a site using the same command. Yahoo! will display a great deal more.

As mentioned, you do need to approach determining a bad neighborhood rather holistically. For example, if the site: search brings up none or few listings; it may be that it's a new site and hasn't been fully spidered yet or there's a glitch. If the link: search brings up questionable links pointing in, that may be no fault of the webmaster. 

All things considered, go with your gut vibe. I've linked to sites that have thrown up red flags, simply because I felt the information I'm linking to would be of great value to my readers and I believe whatever issue the target site is experiencing is due to a search engine ranking or listing glitch.

I don't believe linking to a single bad neighborhood could see your own rankings tanked in most cases. It's down to intent, volume and a variety of other factors that are all part of the complex ranking algorithms used by search engines these days.

Buying/selling text links

Buying
Text Link Ads

Selling
Text Link Ads

3 way link exchanges

I mentioned earlier on the issue of link farms. Search engines are becoming increasingly adept at detecting link farms and some people try to get around it with 3 way link exchanges.

I receive quite a few emails along these lines:

"I'm writing to see if you would be interested in setting up 3-way link with us. By doing this we can avoid Google's reciprocal link penalty."

From the outset, that tells me the person knows that what they are doing is probably an SEO no-no; aka a "black hat" strategy; frowned upon by search engines.

A 3 way link exchange works like this: 

Site A - their site
Site B - another of their sites
Site C - your site

Site B links to Site C, Then site C link to Site A.

Seems pretty clever doesn't it? The thing is, Google can pick up on this sort of linking activity. Any benefit you get from such arrangements will probably be short lived. So the question to ask, is it worth risking your site's existing rank? People who send out these link exchange proposals usually do so en masse, so if their sites aren't considered a bad neighborhood by search engines currently, chances are they will be soon.

If you should get emails like this encouraging you to participate in such exchanges, my advice is to ignore them. 

The best way to get links is to write compelling content and then letting other site owners know about that content. While one-way links are best, also bear in mind that linking out to good quality sites can also help your own search engine rankings. It is a factor in determining rank, albeit probably a minor one.

More articles on linking:

Anchor text optimization

How to - link exchange requests

Avoiding the pitfalls of link exchanges

Link exchange services - be cautious

Michael Bloch
Taming the Beast
http://www.tamingthebeast.net
Tutorials, web content, tools and software.
Web Marketing, Internet Development & Ecommerce Resources
____________________________

In the interests of transparency and disclosure, please note that the owner of Taming the Beast.net often receives goods and services mentioned in reviews for free, or may receive payments or affiliate commissions for advertising or referring others to merchants of products and services reviewed.

Copyright information.... This article is free for reproduction but must be reproduced in its entirety, including live links & this copyright statement must be included. Visit http://www.tamingthebeast.net for free Internet marketing and web development articles, tutorials and tools! Subscribe to our popular ecommerce/web design ezine!

 

Getting inbound links

 

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Getting inbound links - offer original and exclusive content

Getting links into your site, quality inbound links, can be a difficult task these days. 

Good link exchanges are getting harder to come by with webmasters becoming increasingly fussy about who they link to and concerns about paid links invoking search engine wrath.

Coaxing a site to provide you with link love can take more than money or just having great content. Be prepared to invest some serious time into your link building strategy.

How much would you pay (if you could afford it) to get a link from a related, high-ranking authority site? Some people pay hundreds of dollars a month. 

A strategy that some savvy site owners are using successfully to gain inbound links is totally legitimate, won't cause search engine rankings to tank, doesn't cost oodles of cash and gets them onto sites that may never have considered linking previously.

Website Publisher allows you to build and manage your own full featured content site -- without any technical experience. Try out the Website Publisher demo today!

The strategy is pretty simple - content reproduction with a slight twist.

Allowing people to republish some of my articles was one of the ways that Taming The Beast.net achieved the success it has. My articles appear on literally thousands of sites, all (well, most) linking back to TTB. There are a few disadvantages in allowing article reproduction, but it still remains a good way to build up inbound links to this day.

But there is a better way to approach this if you have some time to invest - offer target sites original content.

While smaller sites and article archives are happy to publish content that appears elsewhere; the larger and better known sites in any genre crave original content - article exclusives.

A few weeks back, I was approached by a site owner who was offering me a couple of totally original articles for another site of mine. I was promised the articles would be very relevant, useful and will not appear anywhere else - I would just need to keep the included links back to their site. 

I must admit I was a little suspicious of the offer; after all, anything that seems too good to be true usually is. I had a very pleasant surprise when I received the articles though.

The two articles sent to me were around 500 words each, very well written and totally relevant to the theme of my site. I ran through a series of checks to ensure that the articles weren't carbon copies or were even close to anything else published in terms of phrasing. It turned out they *were* original and informational rather than a sales pitch for the other site's wares. The back links were well placed, subtle and linked back to a site that was well presented and related.

Getting these articles was a huge plus for me as it saved me a couple of hours work during what's been a very busy time.

This strategy is a win-win-win-win situation

- The other site gets a link back to their site in perpetuity

- I receive quality, original content; saving me time in developing articles

- My visitors get a truly useful article to read

- Search engines also have original content to chew on

Sure, there's an investment of time on the other person's part in prepping the article or paying someone to write it; but it all goes back to the question I asked at the beginning of this article - How much would you pay (if you could afford it) to get a permanent link from a related authority site?

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If you're hungering after links from specific sites in your industry; give this strategy a whirl. Just remember not to crank out garbage articles, but something truly useful and unique. You don't have to reinvent the wheel - use current articles you have but totally rewrite them, perhaps adding some additional points or simplifying a lengthy article you have already published.

If you don't have the time or skills to write articles, you can always try outsourcing the work by posting a project on freelance marketplaces like Elance - but do take some precautions when outsourcing projects to ensure you don't wind up with junk or articles that have basically been stolen from other sites. Also be sure to specify that any articles created that you pay for you have exclusive rights to.

Related articles:

Text link ads - to buy or not to buy?

Link exchange strategy guide

Linking - avoiding bad neighborhoods

Search engine optimization tips

Michael Bloch
Taming the Beast
http://www.tamingthebeast.net
Tutorials, web content, tools and software.
Web Marketing, Internet Development & Ecommerce Resources
____________________________

In the interests of transparency and disclosure, please note that the owner of Taming the Beast.net often receives goods and services mentioned in reviews for free, or may receive payments or affiliate commissions for advertising or referring others to merchants of products and services reviewed.

Copyright information.... This article is free for reproduction but must be reproduced in its entirety, including live links & this copyright statement must be included. Visit http://www.tamingthebeast.net for free Internet marketing and web development articles, tutorials and tools! Subscribe to our popular ecommerce/web design ezine!

   

Optimizing for Bing rankings - SEO tips

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Optimizing for Bing rankings - SEO tips

Note: as the Bing algorithm is currently being heavily tweaked (September 2009), information on this page will be updated quite regularly. However, the basics will likely never change.

In August 2009, it was announced that that Yahoo! will be using search results supplied by Bing.

While it's unlikely before Bing results will start showing up on Yahoo until well into 2010; once it occurs Bing will effectively have 28% market share.

Most of us focus on Google as the market share that Yahoo and Bing have separately isn’t really worth chasing; especially if it would mess with Google rankings, but 28% makes it a whole new ball game under certain conditions.

For instance, if you're having trouble ranking on Google, the new Yahoo/Bing engine arrangement may bring some joy.

However, if you rely on Yahoo search for your bread and butter, the upcoming changes are likely making you nervous and rightly so.

There's a lot of information floating around the web at the moment about how to gain no.1 rankings in Bing; but as mentioned, since Bing is being very heavily tweaked at present, any bleeding edge strategies that require a huge investment of time may likely be frustrated as the engine evolves.

Still, it's good to keep an ear to the ground regarding Bing search engine optimization.

What Bing says about SEO

A great deal of the advice coming from Bing themselves relating to SEO really is just the basics. The tips include:

- Using unique titles and meta-descriptions

- Using consistent data structure

- Use an XML sitemap and submit it via:
http://www.bing.com/webmaster/ping.aspx?sitemap=www.mysite.com/sitemap.xml

Be sure to include the full URL for your website’s sitemap.xml file at the end of this line.

I still see a lot of information saying search engines don't bother with meta description tags any more. That's simply not the case. There was a period a few years back when the major players started to ignore/devalue the meta description tag due to search engine spamming. However, as algorithms improved for catching out tags that didn't gel with on-page content; they became important again.

One of the worst things you can do in relation to the meta description tag is having the same tag for every page - this can really hold you back. They must be unique, or don't use them at all. This applies to Google as well.

In the words of Bing; "Ultimately, SEO is still SEO...that benefits webmasters who have taken the time to work on the quality of their content and website design".

What others say about Bing SEO

Of course, there's lots of people out there now fiddling with their sites in order to get the drop on their competition when Bing results do start displaying in Yahoo. 

I'd like to reiterate that since Bing is in a state of flux at the moment, Bing specific SEO tips that work today, may not work tomorrow

With that in mind, if you would like to tinker; here's some of the "safer" tips I've come across that shouldn't foul up your Google rankings:

- Try and ensure each page has at least 350 words on it; not including common elements such as menus.

- Inbound links with keyword rich anchor text seem to be particularly potent on Bing

- Bing appears to give a lot more importance to keywords in URLs

- Outbound linking i.e., linking to other  sites seems to gain some ranking kudos. These should be reputable and related sites - be wary of linking to bad neighborhoods. Outbound linking does not necessarily mean chasing hundreds of reciprocal links as this can cause problems if it's the sole focus of your SEO efforts.

For other tips that will not only help you with Bing, but with Google, check out my SEO primer.

Domain age

Something that I see some general agreement on is in relation to ranking well is Bing is domain age. The older the domain, the better the Bing ranking juice.

The golden rule of optimization

Another point worth reiterating, and this applies to any search engine, is not to do anything designed to trick a search engine. Bleeding edge strategies come and go and tend to leave a trail of corpses in their wake after some initial success. After a while, the engines find out how to combat these tricks and once you've been penalized by a search engine; the road back can be a long one indeed.

The Bing bot

A bot or spider is the software program that crawls over your pages in order to index them.

Some people have been looking for a bot called "Bing" in their server logs. The bot Bing uses has the same name as it did under MSN Search, MSNBot.

Bing SEO tools

If you're having issues with ranking on Bing, Microsoft also offers the Bing Webmaster Center where you can troubleshoot the crawling and indexing of your site, submit sitemaps and view statistics about your sites. There's also this document "Bing - New Features Relevant to Webmasters" (PDF) 

Michael Bloch
Taming the Beast
http://www.tamingthebeast.net
Tutorials, web content, tools and software.
Web Marketing, Internet Development & Ecommerce Resources
____________________________

In the interests of transparency and disclosure, please note that the owner of Taming the Beast.net often receives goods and services mentioned in reviews for free, or may receive payments or affiliate commissions for advertising or referring others to merchants of products and services reviewed.

Copyright information.... This article is free for reproduction but must be reproduced in its entirety, including live links & this copyright statement must be included. Visit http://www.tamingthebeast.net for free Internet marketing and web development articles, tutorials and tools! Subscribe to our popular ecommerce/web design ezine!

 

Using Facebook Fan Pages

As if you haven't got enough to do in running an online business, there are all the social networking type services to consider as well. Is it worth the effort to have a presence on these services? Is it awfully time consuming or costly?

Depending on the social network you choose, it can be quite rewarding and doesn't require a huge deal of effort. Twitter as a marketing tool can be quite effective and the other service to seriously consider is setting up a Facebook fan page.

Facebook's popularity is such that in January 2010, USA traffic to the site was 134 million unique visitors - bypassing Yahoo's results.

A study released in February 2010 found Facebook fan pages can be very effective in increase sales, word-of-mouth marketing and customer loyalty.

Research from Rice University's Jones Graduate School of Business surveyed customers of Dessert Gallery (DG), a popular Houston-based café chain. Prior to the study, the chain didn't have a Facebook presence.

After launching a Facebook presence, 1,700 DG customers were surveyed over a three-month period. The survey found that compared with a typical non-Facebook fan DG customer, the company's Facebook fans:

  • Made 36% more visits to DG's stores each month.
  • 45% more of their eating-out dollars were spent at DG.
  • Spent 33% more at DG's stores
  • Demonstrated 14 percent higher emotional attachment to the DG brand.
  • Had 41 percent greater psychological loyalty toward DG.

While DG is a bricks and mortar affair; the same sort of success can apply to online business. It's mainly about keeping your business fresh in people's memory and with Facebook now a daily activity for most folks - it's a great way to do so; and for free.

As with marketing via Twitter, it's my opinion in most cases that Facebook should not be seen as the be all and end all of your marketing - it's just another aspect that you shouldn't have to spend more than an average of a few minutes a day on. If it really takes off, then of course that is a signal to invest more resources into your Facebook fan page.

Facebook fan pages are also a great way to stay in touch with your email newsletter subscriber list in between issues.

Having a Facebook fan page is totally free and easy to set up - you can sign up for one here:

http://www.facebook.com/pages/create.php

What to put on your Facebook fan page?

Aside from basic contact details, the normal "about" type promotional blurbs and perhaps a few photos, the real power of Facebook Fan Pages is in the status updates. 

While posting specials or posting product highlights regularly and "Facebook-only" offers are a great way to boost sales, do be careful with using a sell, sell, sell approach all the time as that might send some folks packing - mix things up a bit. 

As you go about your day to day business, you'll no doubt come across news stories related to the niche you're in that may be of general interest to your "fans" - these items make for good content; as will some internal news items.

Adding new articles to your web site? Summaries and links are a great way to drive traffic to these pages and generate conversation.

It's all about creating value for your fans - to make your updates something they feel is worthwhile to appear in their own feeds.

Launching and marketing your Facebook fan page

I've found the best approach is to work on the page, but don't make it live until it's totally ready to go and you already have a few posts up. That way you won't be sending folks to a page where there is really nothing to see. This is also a good opportunity to have a "Facebook only" special as one of the items as a way to kick things off - add this as the latest post just before launch.

With your Facebook fan page now live, it's time to get the word out. I suggest coinciding the timing of unveiling with just before your next email newsletter send if you have one. In that newsletter, flag the new page and the fact there is a very special offer to celebrate your Facebook launch. Even if you don't have special offers at that point, you can still allude to them being included in the future.

Something as simple as this can do the trick, with links to your page from the appropriate anchor text:

----

Great news - we have finally launched our Facebook page! It will be updated regularly with news from our company and the industry, plus some very special Facebook-only offers. To have our news and special offers appear in your Facebook feed, simply click the "become a fan" at the top of our Facebook page.

This is a great way to keep tabs on what's happening at X in between newsletters and we look forward to welcoming you all!

-----

With so many people now using Facebook regularly, using your existing subscriber list a great way to boost your numbers fast among a group who already know and trust you. With good numbers to kick off, it then makes it far more likely future folks visiting your page will "fan" you.

Soon after your newsletter has gone out, also add a "Find us on Facebook" button throughout your site in a reasonably conspicuous place without it overshadowing everything else. If folks are coming to your site to buy something, you don't want to distract them if possible. Here's a simple button image you can use:

find us on facebook icon

Don't forget to encourage your fans to tell others about your Facebook page - this can be done via your newsletter or through a Facebook post. It might sound a bit silly to tell people they something they already know, but you would be surprised how effective a polite reminder can be - it's a call to action; the cornerstone of all forms of marketing. One well connected Facebook fan can send hundreds more your way!

Dealing with Facebook fan page feedback.

Unlike Twitter, user feedback systems on Facebook are a little more "in your face" - when people comment on what you have to say or information you post; it's there for all to see.

This can be a bit of a double edged sword. While it can provide messages of support for your business or glowing reviews, it can also provide an avenue for people to criticize you. Sometimes the criticism is constructive, sometimes destructive.

Unfortunately, people tend to be a little more savage in online feedback and have a greater tendency to exaggerate. There is also the element of total nutters that exist in the online world, along with a healthy chunk of people who like to argue purely for the sake of it.

You can of course choose to delete these comments, but if it's a complaint from an angry customer, that could be counterproductive as it may be seen as an attempt to bury a problem rather than deal with it.

In situations where complaints arise and bearing in mind people are watching what unfolds, it's important to post a follow up stating their concerns are important to you and commit to investigate them promptly. There's no need to admit any sort of liability at that point; just that appropriate action is being taken. Perhaps also try to shift the conversation from your Facebook Fan page into a more private communication via email or phone. You may also need to apply strategies in dealing with aggressive online customers.

By the way, Facebook also provides some very interesting statistics regarding who your fans are - such as age group and location, the rate of new fans being added and lost. You'll find this information via the "Insights"/view all link on the left hand side of your page while logged in.

Good luck with your Facebook fan page and related marketing efforts!

Related:

Twitter as a marketing tool

Rethinking user comments

Michael Bloch
Taming the Beast
http://www.tamingthebeast.net
Tutorials, web content, tools and software.
Web Marketing, Internet Development & Ecommerce Resources
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